Question 1

What is the cancellation policy?

Accepted Answer

This ticket is non-refundable, meaning there is no refund once booked. If your plans change, you will not be able to receive any money back. It is important to consider your schedule carefully before making a reservation. This policy applies to both ticket types: H-Hotel transfer in English and D-Self-assembly. Therefore, please ensure you are certain of your travel dates before completing your booking.

Question 2

What is included in the ticket?

Accepted Answer

The ticket includes various features depending on the type purchased. For the H-Hotel transfer in English, it covers hotel pick-up and drop-off in Osaka, an English-speaking driver-guide, bus transportation, and tickets for the Arashiyama train, Bamboo Forest admission, and the Sagano Romantic Train. The D-Self-assembly ticket includes the Arashiyama Mini Train ticket, bus transportation, hotel pickup and drop-off in Osaka, and the same attractions as the H ticket. However, both ticket types exclude the Sanzen-in temple admission ticket.

Question 3

How is the ticket delivered and used?

Accepted Answer

The ticket is delivered as a PDF voucher, which you will receive upon booking. You must book for a specific date, but no timeslot is chosen. On the day of the tour, you will present the voucher to your guide. Hotel pick-up is available at 7:30 AM from designated locations in Osaka. The pick-up order and timing will be arranged by the driver based on the route distance, so it is important to be ready at the specified time.

Question 4

Who is the tour suitable for?

Accepted Answer

The tour is sold to adults, making it ideal for individuals or groups looking to explore Kyoto's natural beauty and historical sites. While there is no specific mention of children's tickets, families can join the tour as long as they purchase adult tickets. It is advisable for participants to be comfortable with walking, as the tour involves exploring various attractions, including temples and bamboo groves.

Question 5

How far in advance should I book?

Accepted Answer

It is recommended to book your ticket in advance to secure your desired date, as the tour may have limited availability. Since the ticket is for a specific date, planning ahead will ensure you can participate in the tour. There is no timeslot selection required, which simplifies the booking process. However, it is essential to confirm your plans before making a reservation due to the non-refundable policy.

Question 6

What should I bring on the tour?

Accepted Answer

It is advisable to dress comfortably and wear sturdy shoes suitable for walking, as the tour involves exploring various outdoor attractions. Checking the weather forecast before your visit is also recommended, and bringing an umbrella is wise if rain is expected. Additionally, consider bringing a camera to capture the stunning scenery, especially during the fall foliage season. Arriving at the meeting point on time will ensure a smooth start to your tour.

Kyoto Arashiyama + Sanzen-in 1-day tour, enjoy fall foliage and explore ancient temples and bamboo groves Day Tours

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