Terms of Service

1. Acceptance of Terms

By accessing and using TixLayer (tixlayer.com, “the Platform”), you agree to be bound by these Terms of Service (“Terms”). TixLayer is operated by TixLayer Ltd, a company registered in England and Wales. If you do not agree to these Terms, please do not use the Platform.

These Terms apply to all visitors, users, and customers of the Platform. We may update these Terms from time to time — continued use of the Platform after changes constitutes acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to make a booking on TixLayer. If you are booking on behalf of others, including minors, you confirm that you have the authority to do so and that all persons in the booking accept these Terms.

3. Our Service

TixLayer is an online marketplace for tours, activities, and experiences. We act as an intermediary between you (the customer) and third-party activity operators (the suppliers). When you make a booking through TixLayer:

• Your contract for the activity itself is with the supplier, not TixLayer
• TixLayer facilitates the booking and payment process
• The supplier is responsible for delivering the activity as described
• TixLayer provides customer support and manages the booking lifecycle

We do not own, operate, or control the activities listed on our Platform. We make reasonable efforts to ensure listing accuracy, but we cannot guarantee that all information provided by suppliers is complete or up to date.

4. Account Registration

You may use TixLayer as a guest or create a registered account. If you create an account:

• You must provide accurate and complete information
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorised use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

Guest checkout is available for one-off bookings without creating an account.

5. Booking Process

When you make a booking on TixLayer:

1. You select an activity, date, time (if applicable), and number of guests
2. You review the total price including any applicable service fees
3. You provide your contact details and payment information
4. Your booking is confirmed once payment is successfully processed
5. You receive a confirmation email with your booking reference and voucher

A booking is binding once confirmed. Please check all details carefully before completing your purchase.

6. Pricing and Payments

All prices displayed on TixLayer include applicable taxes unless stated otherwise. Prices are shown in the currency of the activity's location, though you may pay in a different currency — in which case a currency conversion will be applied at checkout.

Service fee: A service fee may be added to your booking. This fee covers TixLayer's operational costs and is clearly displayed before you complete your purchase.

Payment methods: We accept credit cards, debit cards, Apple Pay, and Google Pay, processed securely through Stripe. TixLayer does not store your full card details.

Promo codes: Promotional codes may be subject to additional conditions including minimum spend requirements, validity periods, and usage limits. Promo codes cannot be combined unless explicitly stated. We reserve the right to void bookings that abuse promotional offers.

7. Cancellation and Refunds

Cancellation policies vary by activity and are displayed on the activity page and during checkout. Common policies include:

• Free cancellation: Cancel before the stated cutoff time for a full refund
• Non-refundable: No refund is available after booking
• Partial refund: Some activities offer partial refunds depending on when you cancel

To cancel a booking, use the cancellation option on your booking page or contact our support team. Refunds are processed to the original payment method and typically take 5–10 business days to appear on your statement.

TixLayer is not responsible for cancellations made by the supplier. In such cases, we will offer a full refund or an alternative booking where possible.

8. Intellectual Property

All content on the Platform — including text, images, logos, and software — is the property of TixLayer or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

• TixLayer is not liable for the quality, safety, or suitability of activities provided by suppliers
• We do not guarantee that activities will meet your expectations
• Our total liability for any claim arising from your use of the Platform is limited to the amount you paid for the relevant booking
• We are not liable for indirect, incidental, or consequential damages

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Dispute Resolution

If you have a complaint about a booking, please contact us via our Help Centre. We will aim to resolve your complaint within 14 business days.

For disputes that cannot be resolved directly, you may refer the matter to an alternative dispute resolution (ADR) provider. EU/UK consumers may also use the Online Dispute Resolution platform at ec.europa.eu/odr.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer protection regulations in your country of residence provide otherwise.

12. Contact Us

For questions about these Terms, visit our Help Centre.