Question 1

What is the cancellation policy?

Accepted Answer

This ticket is non-refundable, meaning once booked, you cannot receive a refund if your plans change. Therefore, it's important to ensure your schedule allows for your visit on the selected date. There are no exceptions to this policy, so please consider your availability carefully before making a purchase. Both ticket types, the Tennen Onsen Naniwanoyu Entrance Ticket and the Entrance Ticket, share this non-refundable policy. Be mindful that this means you cannot cancel or change your booking after it has been confirmed.

Question 2

What is included in the ticket?

Accepted Answer

The ticket grants you access to Tennen Onsen Naniwanoyu, allowing you to enjoy both the indoor and outdoor baths. It also provides the opportunity to relax in the lush subtropical gardens surrounding the onsen. However, the ticket does not include items such as swimsuits or towels, which you will need to bring for your comfort. Additionally, meals at the on-site restaurant are not covered by the ticket, so plan accordingly if you wish to dine there. Remember to respect onsen etiquette, such as rinsing before entering the baths.

Question 3

How is the ticket delivered and used?

Accepted Answer

Upon booking, the ticket will be delivered as a PDF voucher, which you should present on the day of your visit. You will need to book for a specific date, but no timeslot is chosen, allowing you flexibility in your arrival time. Ensure you have the PDF voucher accessible on your device or printed out for entry. It is advisable to check the opening hours before your visit to plan accordingly. This process applies to both ticket types available for purchase.

Question 4

Who can purchase tickets?

Accepted Answer

Tickets for Tennen Onsen Naniwanoyu are available for children aged 6-11 and infants up to age 5. This makes the onsen suitable for families looking to enjoy a wellness experience together. However, please note that children under the age of 6 may require adult supervision while using the facilities. Ensure that you adhere to any specific guidelines regarding children's access to the baths. It is a great opportunity for families to unwind and enjoy the natural hot springs.

Question 5

How far in advance should I book?

Accepted Answer

It is recommended to book your tickets in advance to secure your desired date of visit, as the ticket is for a specific date. There is no requirement to choose a timeslot, which provides flexibility in planning your day. Booking ahead can also help you avoid potential disappointment, especially during peak times or weekends. Since the ticket is non-refundable, ensure your plans are confirmed before making a reservation. Checking availability ahead of time is advisable.

Question 6

What should I bring for my visit?

Accepted Answer

When visiting Tennen Onsen Naniwanoyu, it is essential to bring a swimsuit and towel for your comfort while using the facilities. Additionally, consider bringing personal items such as toiletries if you wish to freshen up after your soak. It is also advisable to check the opening hours before your visit to ensure you arrive at a convenient time. Respecting onsen etiquette, such as rinsing before entering the baths, is important for a pleasant experience. Enjoying a meal at the on-site restaurant can enhance your wellness day.

Tennen Onsen Naniwanoyu

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Tennen Onsen Naniwanoyu Entrance Ticket

September 2026

September 2026

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