Question 1

What is the cancellation policy?

Accepted Answer

This ticket is non-refundable, meaning that once booked, you cannot receive a refund if your plans change. This policy applies to all ticket types, including the Senior - 2 days ticket. Therefore, it is important to ensure your travel dates are confirmed before making a purchase. If you need to change your plans, you will not be able to recover any costs associated with the ticket. Please consider this before booking.

Question 2

What is included in the ticket?

Accepted Answer

The ticket includes access to the Hop-on Hop-off bus service, which operates across 37 bus stops on two distinct routes. You will also receive an audio guide available in 14 languages, including a special kids' channel, to enhance your experience. Additionally, the ticket includes a 2-hour guided walking tour for a more immersive experience of Madrid's highlights. Free WiFi is available on board, allowing you to stay connected during your journey. However, meals and entrance fees to attractions are not included.

Question 3

How is the ticket delivered and used?

Accepted Answer

The ticket is delivered via email from the supplier after you complete your booking. You will need to book for a specific date, but no timeslot is chosen at the time of booking. On the day of your tour, simply present the ticket as instructed in the email to board the bus. Buses run every 20 minutes, allowing you to plan your stops throughout the day. Make sure to check the bus schedule for the last departure to avoid missing out.

Question 4

Who is the ticket sold to?

Accepted Answer

The ticket is specifically sold to seniors, with a designated option for a 2-day ticket. While the tour is suitable for all ages, the current ticket type is tailored for senior visitors. Families with children can benefit from the audio guide's special kids' channel, making it an engaging experience for younger travellers as well. However, please note that there are no specific child ticket options listed.

Question 5

How far ahead should I book?

Accepted Answer

You should book your ticket for a specific date in advance to ensure availability. There is no requirement for a timeslot, which gives you flexibility in planning your visit. However, it is advisable to book as early as possible, especially during peak tourist seasons, to secure your preferred date. This way, you can avoid any last-minute issues and enjoy your time exploring Madrid at your own pace.

Question 6

What are some practical visit tips?

Accepted Answer

When planning your visit, consider wearing comfortable shoes, especially if you intend to hop off for the walking tour. Bringing a camera is also recommended to capture the stunning sights along the routes. Since buses run every 20 minutes, you can easily plan your stops, but be sure to check the bus schedule for the last departure to avoid missing out. Starting your day early can help you make the most of your time in Madrid.

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City Tour Madrid: 1 or 2-Day Hop-on Hop-off Bus Tour

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