Frequently Asked Questions

Find an activity you like, select your date, time, and number of guests, then proceed to checkout. Enter your details, apply any promo codes, and complete your payment. You'll receive an instant confirmation email with your booking reference and voucher.

Yes! Guest checkout is available for all bookings. You'll receive your confirmation and voucher by email. Creating an account lets you manage your bookings, save favourites, and check out faster next time.

Your voucher is delivered by email after booking confirmation. You can also access it anytime from your booking page. Most vouchers include a QR code — just show it on your phone at the entrance. No printing needed.

Yes. During checkout, you can choose "Booking for someone else" and enter the visitor's name and email. The voucher will be sent to both your email and theirs.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely through Stripe.

Go to My Bookings, find your booking, and click "Cancel Booking". You can also email us at support@tixlayer.com with your booking reference. See our Cancellations & Refunds page for full details.

Refunds are processed to your original payment method and typically take 5–10 business days to appear on your statement, depending on your bank.

We don't currently support date changes directly. You can cancel your booking (if within the free cancellation window) and make a new booking for a different date.

If the supplier cancels, you'll receive a full refund automatically. We'll notify you by email and help you find an alternative if possible.

Prices vary by activity. Some are per person, others are per group or per ticket type (Adult, Child, etc.). The pricing structure is clearly shown on each activity page and at checkout.

Prices are displayed in your selected currency. Payment is processed in a supported payment currency (GBP, USD, EUR, SGD, etc.). If your display currency differs from the payment currency, the converted amount is shown at checkout.

A small service fee may be added to your booking. This covers our platform costs and is clearly shown during checkout before you pay.

Yes! Enter your promo code in the checkout page. The discount will be applied to your total. Promo codes may have conditions such as minimum spend, validity periods, or usage limits.

No. You can book as a guest. Creating an account gives you access to booking management, wishlists, and faster checkout.

Click "Sign In", then "Forgot password". Enter your email and we'll send you a reset code.

Contact us at support@tixlayer.com and we'll process your account deletion request within 30 days.

TixLayer is an online marketplace. We connect you with activity suppliers and facilitate the booking and payment process. Your contract for the activity is with the supplier — we help make the experience seamless.

Email us at support@tixlayer.com. We aim to respond within 24 hours.