Question 1

What is the cancellation policy?

Accepted Answer

The ticket is refundable up to a cut-off of 2 hours before the visit. If you cancel within this cut-off period, the ticket becomes non-refundable. This means if your plans change and you need to cancel, ensure you do so at least 2 hours in advance to receive a full refund. After this cut-off, no refunds will be issued. This policy applies to the River Rafting Experience Pass.

Question 2

What is included in the ticket?

Accepted Answer

The ticket includes private round-trip hotel transfers, a safety briefing, rafting equipment, and a guided rafting session with trained guides. It is important to note that the ticket does not cover personal expenses or meals during the experience. Participants should wear suitable clothing and bring any personal items they may need, such as sunscreen or water. The guided rafting experience is conducted in groups under the supervision of trained river guides.

Question 3

How is the ticket delivered and used?

Accepted Answer

The ticket is delivered as a QR code, which you will receive upon booking. On the day of the activity, present the QR code for private pickup from your hotel. After the pickup, you will be directly transferred to the rafting starting point. Following the rafting session, you will return to the base area and then be transferred back to your hotel. The ticket is booked for a specific date, but no timeslot is chosen.

Question 4

Who is this experience suitable for?

Accepted Answer

The Bali White Water Rafting experience is suitable for adults and beginners, as it is conducted under the supervision of trained guides. Participants must follow the guide's instructions at all times to ensure safety. While there are no specific age restrictions mentioned, it is advisable for families to assess the suitability based on children's comfort with water activities. Each raft is supervised to maintain safety and coordination.

Question 5

How far in advance should I book?

Accepted Answer

It is recommended to book the River Rafting Experience Pass in advance to secure your preferred date. The ticket must be booked for a specific date, but no timeslot is required. Booking ahead allows for better planning, especially during peak travel seasons when demand may be higher. Ensure to confirm your booking details after purchase.

Question 6

What should I bring for the rafting experience?

Accepted Answer

Participants should wear suitable clothing for water activities, such as swimwear and quick-drying clothes. It is advisable to bring sunscreen, a towel, and any personal items you may need, such as a change of clothes. Footwear that can get wet is also recommended. Ensure to follow any additional guidance provided during the safety briefing.

Bali White Water Rafting with Private Transfers

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River Rafting Experience Pass

2026年9月

2026年9月

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