Question 1

What is the cancellation policy?

Accepted Answer

This ticket is non-refundable, meaning that once booked, you cannot receive a refund if your plans change. If you are unable to attend, you will not be able to recover the cost of the ticket. It's important to consider your schedule before purchasing, as this policy applies to all ticket types. There are no exceptions to this rule, so please ensure you are certain of your plans before booking. Always check the details of your booking before finalising your purchase.

Question 2

What is included in the ticket?

Accepted Answer

The ticket grants you access to the Icescape Ice Skating Rink, which features a 30m x 60m Olympic-sized ice surface. It includes skate hire on-site, with skates available in all sizes. However, gloves and socks are required for skating; these can be purchased on-site if you do not have your own. The ticket does not cover any lessons, which are available separately for those who wish to improve their skating skills. Be sure to bring or buy the necessary items to enjoy your skating experience.

Question 3

How is the ticket delivered and used?

Accepted Answer

The ticket is delivered via email from the supplier after your booking is confirmed. On the day of your visit, you will present this ticket to collect your skates and any required gloves and socks at the rental counter. The ticket is open-dated, meaning it is not tied to a specific date at the time of booking, allowing you flexibility in your visit. You do not need to select a timeslot when booking, so you can arrive during the opening hours of 10am to 10pm daily. Ensure you have your ticket ready for a smooth entry.

Question 4

Is this attraction suitable for children?

Accepted Answer

Yes, the Icescape Ice Skating Rink is suitable for all ages, including children. However, it is important to note that gloves and socks are required for skating, which can be purchased on-site if needed. The rink offers a spacious environment for both beginners and experienced skaters, making it a fun outing for families. Parents should supervise younger children while skating to ensure their safety. The facility provides a great opportunity for family bonding through leisure skating.

Question 5

How far in advance should I book?

Accepted Answer

You can book your ticket at any time, as it is open-dated and not tied to a specific date at booking. This means you can purchase your ticket and decide on your visit date later. However, it is advisable to book in advance to ensure availability, especially during peak times or weekends. Since the ticket does not require a timeslot, you can visit within the opening hours of 10am to 10pm daily. Planning ahead can help you secure your preferred time for skating.

Question 6

What should I wear for skating?

Accepted Answer

When visiting the Icescape Ice Skating Rink, it is recommended to wear thick socks and gloves, as both are required for skating. If you do not have your own, you can purchase them on-site. Additionally, since the rink surface is kept cold, bringing a light jacket or long sleeves is advisable, even though you are indoors. For comfort, wear socks that cover your ankles when using rental skates. Allow extra time for warm-up laps if you are new to skating.

Icescape Ice Skating Rink at IOI City Mall Putrajaya

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