Question 1

What is the cancellation policy?

Accepted Answer

This ticket is non-refundable, meaning once booked, you cannot receive a refund if your plans change. It is important to ensure your availability for the selected date before making a purchase. Since there is no refund, consider your travel arrangements carefully. This policy applies to the Admission Package ticket type only. No exceptions will be made for cancellations or changes.

Question 2

What is included in the ticket?

Accepted Answer

The Admission Package ticket includes access to the natural hot spring baths, both indoor and outdoor, along with multiple rock saunas and a heated pool area. Guests will also receive in-house clothing, towels, and amenities, so there is no need to bring your own bathing essentials. However, dining options and additional services like yoga sessions or massages are not included and may incur extra fees. Guests aged 12 and up are permitted to use the facility.

Question 3

How is the ticket delivered and used?

Accepted Answer

The ticket is delivered as a PDF voucher, which you will need to present at the facility for collection and entry. You will pick up your ticket at the location in Chuo Ward, Kobe, using the same e-ticket for both purposes. There is no separate booking office to locate. The ticket is valid for a specific date, but no timeslot is chosen, allowing you to visit anytime during the operating hours.

Question 4

Is this suitable for children?

Accepted Answer

The Admission Package is sold to guests aged 12 and up only. Children under the age of 12 are not permitted to use the facility, so families with younger children will need to make alternative arrangements. This age restriction is strictly enforced, ensuring a tranquil environment for adult guests.

Question 5

How far in advance should I book?

Accepted Answer

You should book the Admission Package for a specific date in advance to secure your visit. There is no requirement for a timeslot, allowing flexibility on the day of your visit. It is advisable to book as early as possible, especially during peak travel seasons, to ensure availability.

Question 6

What are some practical visit tips?

Accepted Answer

When visiting Kobe Minato Onsen Ren, remember that clothing and towels are provided, so you can arrive without packing bathing essentials. The facility operates from 6:00am to 11:59pm, giving you ample time to enjoy the various amenities. If you plan to participate in yoga sessions or dine at the restaurant, consider booking these services in advance, as they may incur additional fees.

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2026년 9월

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